Billing FAQ

How does Voltage charge for its services?

Unlike regular subscription services that charge a flat fee per month, Voltage uses a per-hour system. Your services, such as nodes, or BTCPayServer are paid for using your Voltage credit, which you can top up at any time using bitcoin or a traditional debit/credit card. Over time, your credit will deplete, prompting for more credit to be added.

How do I access my Billing page?

Your Billing page can be accessed on your main Voltage dashboard under Account Details. If you are on your Node dashboard, you can click the 4 squares in the upper right to get back to your main Voltage dashboard.

How do I add Node Credit?

To add Node Credit, click Billing under account details (see image above) and then click Add Node Credit.
After you click Add Node Credit, you can choose how much you want to add and click Fill Up.
After that, you can get your credit by paying in Bitcoin on-chain, Lightning, your on-file credit/debit card, or a card to use a single time.
And that's it! Your credit will be topped up.

Will my Node get deleted if I don't top up my Credit in time?

No, but you will lose unrestricted access. Actively running nodes will keep running, but you will not be able to start your node back up if you update the node or update a setting which requires a restart. In order to start your node or start using additional products you must get your credit above $0.
We provide 90 days before we reserve the right to delete nodes. If you expect to no longer use the Voltage service, please take the time to send funds off your node first. If you don't, the only way to recover would be with your seed phrase and Static Channel Backup file.

How do I cancel my Node or Account?

If you stop or delete your node, you will stop being charged for it. To do this, on your Voltage dashboard click the square "stop" button or scroll to the bottom for the delete button. Be sure to remove all funds from your node before deleting! To delete your account completely, email [email protected]

Where can I find what I am being charged for?

Go into your billing dashboard and view "Monthly Summaries". This will contain a list of products used, and for how many usage hours they were being used for.

What am I being charged?

Lite LND Node: $0.017/hr (~$12.24/mo)
Standard LND Node: $0.043/hr (~30.96/mo)
BTCPayServer: $0.012/hr (~$8.64/mo)

I didn't have to add credit when I started my account. Why is this?

All new accounts are provisioned with $10 of credit to get them started. You will be sent an email alert to add credit when the $10 of credit is close to depletion. You can also add credit at any time.