Billing FAQ

how does voltage charge for its services? voltage charges based on a per use billing model that we call teams depending on your plan, your teams will have a base charge per month, plus any add ons that are necessary beyond your allocated credits for your plan for example, if you are on the starter plan, and you deploy another node that exceeds the 2 compute credits allocated to your plan, that node's charges will be added on to your account for your monthly bill what are the billing plans available? when you start a new voltage team, you will be able to choose your initial infrastructure package based on your needs, as described in the infographic above if your account goes over the allocation in your plan, your limit will automatically increase and will be added on to your monthly bill • essentials plan this is the free plan and it comes with a single user and 50,000 api calls this plan includes unlimited access to testnet and mutinynet node environments this includes community support via our discord • starter plan this plan comes with 2 users, 250,000 api calls, and 2 compute credits this is enough to run a single standard node this includes ticket support during business hours • growth plan this is plan comes with 5 users, 1,000,000 api calls, and 10 compute credits this is enough to run a single professional node or 5 standard nodes this includes ticket support during business hours • scale plan this is plan comes with 10 users, 5,000,000 api calls, and 30 compute credits this is enough to run a 3 professional nodes or 15 standard nodes with this plan you can also received a whiteglove onboarding to help you get started this includes ticket support and chat support via slack during business hours • enterprise plan this plan is custom quoted based on what the customer needs this can include unlimited api calls, users, and compute credits this plan includes infrastructure and support slas, complete node management from our team, custom solutions, and 24/7 ticket and chat support what is a compute credit? a compute credit is allocated towards node infrastructure the amount of compute credit is provisioned based on your team plan however, if you need more compute credit than is initially provisioned, you are able to deploy more infrastructure which will be charged as an add on for that month's billing period all starter plans come with 2 compute credits and then additional compute credits are $20/mo after that if you need to deploy more than one node what is api credit? api credits are allocated to your team each month based on the team plan api credits are automatically used when a node action takes place instances such as channel opens, payments, invoices, etc will reduce the api credit bank api credits do not roll over month to month what billing methods are accepted? we accept credit/debit cards and bitcoin (either on chain or lightning network) we also accept ach and wire transfer if you are paying with credit/debit, you will be able to turn on auto charging per month if you are primarily paying with bitcoin, you will need to manually pay each month by the due date what if i want more than one node? additional compute credits are $40/mo per 2 compute credits 2 compute credits are required to run a standard lnd node when you deploy more nodes, these charges will apply automatically how does the free trial work? every new account gets enrolled in a 7 day free trial of the starter plan, which allows the creation of a single standard lnd node before the 7 day trial is expired, you will be prompted to select a plan if you no longer want to use the starter plan be sure to select the appropriate plan for your needs before the trial expires if you do not select a plan, you will be invoiced on the starter plan regardless of if you have a mainnet node deployed or not you can select a plan by clicking billing > team plan on your account dashboard menu at any time i am being charged after my free trial why is this? after you free trial, you will be automatically be charged based on the plan selected during your free trial if you have no infrastructure running or the plan does not fit your needs anymore, you can customize your infrastructure and plan by going to your account/team page and then clicking billing > team plan to either upgrade or downgrade you can make this change during your free trial as well what if i run out of api credits before my next billing cycle? if you use more than what your plan allows, we do not stop you from going over an additional 50,000 api credits is $25, and will automatically be added to your bill at end of month how do i stop being charged for voltage services? if you are looking to cancel your subscription, you must delete all infrastructure such as btcpayserver or mainnet lnd nodes first be sure to remove all funds from your node(s) before deleting! after that, switch your plan to the free essentials tier by clicking billing > team plan menu on your account dashboard how do i access the billing page? select your team from the main dashboard on the left side menu, click billing how do i access my billing history and invoices? select your team from the main dashboard click billing > billing history what will happen if i do not pay my bill by the due date? if you miss a bill, your nodes may be turned off paying the bill will allow the node infrastructure to turn back on failing to pay again (while not having paid the first bill missed), your nodes may be deleted does stopping my node stop billing? no we reccomend never turning off your node if you no longer need your node, withdraw all funds and delete the node just turning a lightning node off with funds on it could open the node up to bad peer attacks why is my bill the first month after a mid month upgrade? if you upgrade your node (for example, from standard to professional) or begin using more compute credits, the proration will be reflected on the next month billing cycle how do i stop getting billed? to stop getting billed you must delete all infrastructure for lnd nodes you can do this by clicking my node and then delete in the node dashboard for btcpayserver click the btcpayserver icon and then click delete after all infrastructure is deleted, go to your team page and click billing > team plan > downgrade to essentials